Feature
Before you factory-reset a phone: the access-and-backup checklist
Protect photos, account recovery, authenticator codes and eSIM details before erasing an iPhone or Android phone.
2 min read ·Phone & computer help
Understand the step before you tap it.
Calm device help that protects the data and account access you already have.
Protect access first
The device guide
Small steps, in a safe order.
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Device Basics
Back up what matters.
Verify before you erase.
Device Basics explains phone and computer tasks in a safe order, with backup and recovery checks before destructive steps.
Our editorial approach ↗